What data do we collect and how do we use it?

We gather your data when you register on MyVibe and as you use our Service. We use your data to enable you to use the Service, and sometimes to meet our legal obligations or for other valid reasons. On occasion, we may request your permission to use your data.

We obtain data from you when you use our Service or provide it to us, such as when you:

• Register to use the Service.
• List an item for sale or purchase or sell an item.
• View, like, save, search for, or comment on an item, or communicate with other users.
• Subscribe to our marketing emails and push notifications.
• Fill out a form or survey.
• Participate in a contest or promotion.

We require a lawful reason to obtain and utilize your data. The primary reason for using your data is to execute our contract (the Terms of Service) with you, enabling you to use our Service.

We may also collect and utilize your data if we:

• Are required by law.
• Have your approval.
• Have a legitimate reason for doing so in a way that might reasonably be anticipated as part of running our business (known as a legitimate interest), provided that your interests and fundamental rights do not take precedence over our legitimate reasons.

We've included additional information below on the types of data we gather and why we use them.

Contact Details and Proof of Identity

Upon creating your account, you will supply us with contact information, such as your name, email address, telephone number, and address.

We employ this contact information to reach out to you:

• Regarding the items, you purchase and sell through the Service.
• Concerning any queries, concerns, or problems you or other users may have.
• If you join a contest or participate in a promotion.
• To request that you fill out a form or survey.
• To deliver marketing communications to you.

If you conduct business with a MyVibe buyer or seller, we will exchange your contact information with them. This is an essential component of purchasing and selling and utilizing our Service.

We also acquire your date of birth when you establish an account, which we utilize for our legitimate interests in verifying your details, comprehending the age range of our users, and supplying age-appropriate service and support to our users.

If we are unable to verify your identity using other information we have about you or that you have given us, we may need you to send us copies of identification documents, which we will utilize in conjunction with your contact information. We utilize this information for our legitimate interest in verifying your information and preventing fraudulent access to the Service or usage of your account.

Comments and Opinions

When you communicate with us through email, phone, post or online forms, we collect the comments and opinions you share with us. Additionally, we gather data that you provide to us, such as comments and opinions, when you complete forms or surveys, enter competitions or promotions, or post on community boards or other message areas.

We utilize comments and opinions to address any issues, concerns, or questions when we have a legitimate interest and to improve the Service for you and other users.

Moreover, if you complete forms or surveys, enter competitions or promotions, or post on community boards or other message areas, we use your data, including any comments and opinions, to determine the products or services that may interest you and to send you marketing messages about them.

Competition and Promotions

When you participate in a competition or promotion, we gather data that you provide to us. This data is used solely for the purpose of managing the competition or promotion that you have entered. The data may include your contact details, such as your name and any additional information you have given us during the competition or promotion, as well as any comments or opinions you have provided.

If you are selected as the winner of a competition or promotion, we may use your data for legitimate publicity purposes that are related to the competition or promotion. This could include information such as your name, MyVibe username, photos, likeness, voice, opinions, and biographical information.

Your content and images

Your personal data, including any content you submit to us, such as images, is collected when you use our Service. We may use this content and images for our online and offline marketing campaigns, which may be carried out by third parties on our behalf. However, we can only use your content and images subject to the license you grant us as stated in our Terms of Service.

We process your personal data for these purposes based on our legitimate interests to promote MyVibe through our marketing campaigns or with your consent.

In-App Messages, comments and item descriptions

We may access, store, and review any messages or comments you send within the MyVibe app, as well as any item descriptions you provide. We do this for several reasons, such as:

• Helping with the fulfillment of orders made through our Service.
• Addressing concerns, issues, queries, or disputes raised by users and resolving disputes.
• Investigating and preventing potential breaches of our Terms of Service or fraudulent activity to ensure the safety of our users

Payment and Transactions

We gather data, including payment information, associated with your purchases or sales, and payment methods to facilitate transactions made through the Service.

If you buy something on our platform, your name, delivery address, email, and phone number will be shared with the seller to fulfill your order. It's important to note that you should not share your information directly with sellers, and if you have any concerns or something doesn't feel right, you can contact us through the "Get in Touch" feature.

If you utilize one of our payment partners, such as MyVibe Payments through Stripe, you allow MyVibe to transmit your provided details and payment instructions (such as name, email, unique customer identifier, order ID, bank account or card details, transaction details, and merchant name/ID) to process payments via the Service. Our support and moderation team will also have access to this data to manage transactions and refunds.

Our payment partners may collect your information through cookies or other similar means to the extent necessary to process transactions or satisfy security requirements.

Website and App login

When you create an account and log in, we collect your username, password and information about your device. It is in our legitimate interest to use this data to keep your account secure.

If you decide to log-in using a social network, such as Facebook sign-in, or any other third party log-in methods, we are not given your password or other account login details for those social networks or other third party services. However, we may receive some information from those third party services depending on the third party account you choose to use to log in. For example, depending upon the third party service you choose to use and your settings on that service, we may receive your email address registered with that third party service.

You should keep your username and password safe and not share them with anyone else. You are responsible for actions that are taken using your username and password. If you think someone has access to your password or account, you should tell us immediately and change your password.

You can add an extra level of security to your account by turning on two-factor authentication.

Location

We may collect and use your location information to offer you relevant features of the Service if you have given us consent through your device settings, where allowed. We may combine this information with other data we have to provide a better experience, such as helping you find items for sale in your local area.

If you decide that you no longer want to permit us to use your location information, you can modify your preferences in your device settings whenever you want.

Information that cannot identify you

We uphold strict confidentiality regarding data that may reveal your identity and do not disclose it to any third party, unless stated otherwise in this Privacy Policy.

However, we may share aggregated statistical and analytics information with third parties, where we ensure that the information is anonymized and cannot be used to identify any individual user before disclosure.

Data Retention

We will retain your data only for as long as necessary and for the purpose it was collected, taking into consideration the amount, nature, and sensitivity of the data, as well as any legal, compliance, accounting, or reporting requirements, and fraud prevention purposes.

If you have an active account, we will keep your data as long as your account remains active. If you deactivate your account, or if it is deactivated by us due to inactivity, we will retain your data for a reasonable period of time. After deactivation, we may need to keep your data for legal or technical reasons, including backup systems, to retain proof of transactions, to enforce our rights, or to enable the other party to a transaction to access records of past purchases or sales.

In cases where we need to retain your data after deactivation, we may change it to a form that does not identify you, or delete it altogether, with or without notice to you. If your account has been banned, we will retain certain data about you to prevent you from opening a new account, to protect us, our users, and the safety of our Service.

We do not disclose data that could identify you to anyone else, except as mentioned in this Privacy Policy. If you have any questions about the retention periods for your data, please contact us at [email protected]